Privacy Policy
Last updated: February 16, 2026
Ranqo ("we", "us", "our") operates the ranqo.ai website and app.ranqo.ai platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
1. Information We Collect
Account Information
When you create an account, we collect your name, email address, and password (stored in hashed form). If you sign up via a third-party provider (such as Google), we receive your name and email from that provider.
Brand and Business Data
To provide our service, we collect brand names, website URLs, industry categories, competitor information, and tracking prompts you configure. This data is used exclusively to run visibility analyses and generate reports.
Usage Data
We automatically collect information about how you interact with the platform, including pages visited, features used, session duration, and actions taken. We use Vercel Analytics for aggregate usage statistics.
Technical Data
We collect IP addresses, browser type, device information, and operating system to ensure security and optimize performance.
AI Platform Response Data
When we run tracking analyses, we cache responses from AI platforms (ChatGPT, Claude, Perplexity, Gemini, Grok) to generate your reports. These responses are attributed to their source platforms and stored to provide historical trend data.
2. How We Use Your Information
- Provide, operate, and maintain the Ranqo platform
- Run AI visibility tracking and generate reports
- Process page audits and generate recommendations
- Send service-related communications (alerts, reports, account updates)
- Improve and develop new features based on aggregate usage patterns
- Detect fraud, prevent abuse, and ensure platform security
- Process billing and manage subscriptions
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We share data only with service providers necessary to operate the platform:
- Neon -- Database hosting (PostgreSQL)
- Vercel -- Application hosting and analytics
- Anthropic -- AI processing for recommendations and content generation
- Resend -- Transactional email delivery
- Payment processor -- Subscription billing (we never store credit card numbers)
We may also disclose information when required by law, in response to legal process, or to protect the rights, safety, or property of Ranqo, our users, or the public. In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
4. Data Retention
We retain your account data for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention). Backups may retain data for an additional 90 days. Anonymized, aggregate data may be retained indefinitely.
5. Your Privacy Rights
All Users
You can access, update, or delete your account information at any time through your account settings. You can unsubscribe from marketing emails using the link in any email.
European Economic Area (GDPR)
If you are in the EEA, you have additional rights including the right to access, rectify, erase, restrict processing, data portability, and objection. Our legal basis for processing is contract performance (providing the service), legitimate interest (improving the service), and consent (marketing communications).
California Residents (CCPA/CPRA)
California residents have the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information. To exercise these rights, contact us at privacy@ranqo.ai.
6. Security
We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, password hashing (bcrypt), and restricted employee access to production data. No system is completely secure, and we cannot guarantee absolute security, but we continuously work to protect your data.
7. Cookies
We use cookies for authentication, preferences, and analytics. For detailed information, see our Cookie Policy.
8. Children
Ranqo is not intended for users under 16. We do not knowingly collect data from children. If we learn that we have collected data from a child under 16, we will delete it promptly.
9. International Data Transfers
Your data is processed and stored in the United States. If you access the service from outside the US, your data will be transferred to the US. For EEA users, we rely on Standard Contractual Clauses to ensure adequate protection.
10. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes by email or through a notice on the platform. Continued use of the service after changes constitutes acceptance of the updated policy.
11. Contact
For privacy-related questions or to exercise your rights, contact us at privacy@ranqo.ai.